Shipping policy
SHIPPING RATES
United States & United Kingdom: free standard shipping on orders of US$40 or more. Standard shipping is US$10 below this threshold.
Other supported destinations: free standard shipping on orders of US$100 or more. Standard shipping is US$10 below this threshold.
All shipping rates and thresholds are in USD. Available delivery options and the final shipping charge are shown at checkout.
DELIVERY TIMES
Standard shipping: estimated 7–12 business days in transit.
Express shipping, where offered at checkout: estimated 5–8 business days in transit. The express charge is displayed at checkout.
Transit estimates begin after dispatch and are not guaranteed arrival dates. Customs, local holidays and carrier delays may affect delivery.
SUPPORTED DESTINATIONS
In addition to the United States and United Kingdom, we ship to selected regions in Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland and the United Arab Emirates.
REMOTE AND EXCLUDED AREAS
We do not ship to unsupported countries, overseas territories or remote areas. International regional exclusions include Canada’s Northwest Territories, Nunavut and Yukon; Australia’s Northern Territory and Tasmania; New Zealand’s Chatham Islands; Japan’s Okinawa; South Korea’s Jeju; Malaysia’s Labuan, Sabah and Sarawak; Portugal’s Azores and Madeira; and Spain’s Balearic Islands, Canary Islands, Ceuta and Melilla.
Some remote addresses cannot be identified by country or state alone. If your address is in an outlying island or remote area, please use our Contact page before ordering to confirm delivery availability.
TRACK YOUR ORDER
Use Order Tracking in our main menu or the Track your order link at the top of the store. Enter your order or tracking details to view available carrier updates.
For delivery questions, please contact us through the Contact page at kaelox.com.