Refund policy

Returns and refunds

We accept return requests within 30 days after delivery.

To be eligible for a return, the item must be unworn, unused, and in its original packaging, with proof of purchase. To start a return, contact us at hayden211229@gmail.com before sending anything back. We will provide the approved return address and return instructions. Items sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Live-reserved, personalized, resized, engraved, or other made-to-order items are final sale unless they arrive damaged, defective, or incorrect. Sale items and gift cards are also non-returnable.

Damages and order issues

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos so we can evaluate the issue and make it right.

Exchanges

The fastest way to exchange an eligible item is to return it after approval and place a new order.

European Union customers

If an order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery without giving a reason, subject to applicable law. The item must be unworn, unused, and in its original packaging, with proof of purchase. Personalized or custom-made goods may be excluded where permitted by law.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact us at hayden211229@gmail.com.